Receptionist / Patient Care Technician (Contract)

Job Title: Receptionist / Patient Care Technician (Contract)

Employment Type: Full-time/Part-time

Schedule: Monday-Friday

Location: Snellville, GA

Job Summary

We are seeking a versatile Receptionist/Patient Care Technician (PCT) to support both front-desk coordination and participant care within our research environment.  The Receptionist/PCT is responsible for providing administrative support, participant-facing customer service, and basic clinical assistance consistent with protocol and facility guidelines. This position plays a key role in maintaining smooth study flow, ensuring participant comfort, and supporting research staff in daily operations.

Key Responsibilities

Participant Reception & Administrative Duties

  • Greet research participants, visitors, and monitors professionally

  • Manage participant check-in/check-out for study visits

  • Coordinate scheduling according to study protocols and visit windows

  • Answer phone calls, assist with participant inquiries, and route communication to study staff

  • Maintain accurate and confidential records in compliance with HIPAA and GCP guidelines

  • Assist with document preparation, filing, and EDC/EHR support as trained

  • Coordinate with clinical staff, study coordinators, and the research team to ensure visit readiness

Clinical & Participant Care Duties

  • Obtain and document vital signs, height/weight, and basic assessments per protocol and within PCT scope

  • Prepare and clean exam rooms and research spaces according to site SOPs

  • Assist with participant mobility, comfort measures, and basic care needs

  • Assist with sample handling or processing as trained (e.g., labeling, transport—no untrained procedures)

  • Support study workflow by helping move participants between visit stations (labs, exam rooms, waiting areas)

  • Maintain stock of clinical and office supplies; ensure clean, organized workspaces

 

Qualifications

  • High school diploma or equivalent required

  • Certified Patient Care Technician, Medical Assistant, CNA, EMT, or related credential (preferred)

  • Experience in clinical research, healthcare, or outpatient clinic settings is strongly preferred

  • Strong communication, customer service, and organizational skills

  • Ability to multitask in a fast-paced, protocol-driven environment

  • Professionalism, reliability, and attention to detail

What We Offer

  • Hands-on experience in clinical research and patient interaction

  • Training on research protocols, GCP, and study-specific procedures

  • Opportunity to grow into roles such as Study Coordinator, Regulatory Assistant, or Clinical Research Assistant